Refund policy

We want you to love what you ordered. If something isn't right, we'll make it right.

21-day return window. You have 21 days from the date your order arrives to request a return. Items must be unused and in their original packaging. Hang onto your receipt or order confirmation — you'll need it.

To start a return, reach out at concierge@clubmahjongg.com. We'll confirm eligibility and send instructions on how and where to send your package. Please don't send anything back before hearing from us — unrequested returns can't be accepted.

Damaged or wrong item? Inspect your order when it arrives. If something is defective, damaged, or not what you ordered, contact us and we'll sort it out swiftly.

Exchanges. The quickest path to the right item: email us at concierge@clubmahjongg.com with the details. If your exchange is eligible, we'll send you a return shipping label — send back what you have, and we'll get the right item on its way to you.

A few things we can't take back: Sale items and gift cards are final sale. Custom or personalized orders are also non-returnable — those are made for you.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds. Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds are issued to your original payment method within 5–7 business days — at the amount you paid at checkout. Your bank may take a little longer to post it. If 15 business days have passed since approval and you haven't seen it, contact us at concierge@clubmahjongg.com.